TERMS AND CONDITIONS

General Sales Conditions

This document contains the legal terms and conditions governing the 2P Confezioni srl website. Users undertake to agree to comply with all the conditions contained in this document.

2P Confezioni srl reserves the right to ask Users who do not accept or do not intend to comply with these terms, to refrain from using the website www.duepistudio.it.

Access to the site and related services is intended exclusively for personal use, in order to purchase the products displayed therein.

The products purchased on www.duepistudio.it are sold directly by 2P Confezioni srl, a company incorporated under Italian law, with registered office in Corso G. Amendola, 18 - registered with the Marsala (TP) Chamber of Commerce under no. 180478, Tax Code / VAT No. 02565700818.

The offer and sale of products on the website www.duepistudio.it are governed by these General Conditions of Sale.

The General Conditions of Sale can be periodically updated; those published on www.duepistudio.it accepted at the time of check out are considered effective and binding.

Please read the terms and conditions of sale carefully before purchasing.

Product availability

The products offered for sale and the relative price are those indicated on www.duepistudio.it.

If, at the time of the order, the products are not available, the corresponding size is not displayed.

If, due to simultaneous purchase by several customers, the ordered product is no longer available, an order cancellation email is sent.

2P Confezioni srl may change the products offered for sale on www.duepistudio.it and the relative price at any time and without notice.

The website of www.duepistudio.it is connected in real time with the internal management system. Therefore the availability of the products is always truthful. However, the 2P Confezioni srl order office will promptly notify customers about the unavailability of the items ordered, if for some reason the order cannot be processed (inventory occurrence or failure to pass quality controls).

ORDER

Order (Order)

2P Confezioni srl reserves the right to refuse an order in the event that the banking gateway did not receive verification from the customer's bank. Once the order has been placed, no additional costs may be imposed other than those resulting from shipments and any cash on delivery.

Separate orders will have separate shipping costs. 2P Confezioni srl reserves the right to postpone a shipment in the event that the order is not available due to force majeure. We also remind you that during sales periods, there may be delays in product deliveries.

The execution of the purchase order implies the knowledge of these general conditions of sale and their unconditional acceptance.

Orders can be placed upon registration and / or creation of a personal / corporate account ("register for free") of the Customer. Please remember to carefully read the Privacy Policy and the Terms and Conditions of Sale.

Orders are filled in following the steps and instructions specified on the site.

The purchase of the products offered for sale on www.duepistudio.it can be made by consumers / customers who have reached the age of majority and who act exclusively on their behalf.

The sale and / or distribution of products purchased on www.duepistudio.it is prohibited.

2P Confezioni srl reserves the right to evaluate the acceptance of orders received.

2P Confezioni srl will communicate to the customer via e-mail any impossibility to accept the orders received.

Order confirmation

The Customer receives at the time of the conclusion of the purchase the written confirmation of the ordered product, the amount to be paid, with the details of the product price and shipping costs and any customs duties for non-EU countries.

Once you have made your choice and placed your order, you will receive an email in which the order details will be recognized. This email is NOT an acceptance of your order, but only a confirmation that we have received it.

Unless you cancel the order, the acceptance of your order and the completion of the contract between you and 2P Confezioni srl will be completed when we send you an email to confirm that the goods have been shipped. The sales contract is therefore concluded in Marsala (TP), Italy and the language of the contract is Italian.

We reserve the right not to accept or delay your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not meet our quality control standards and is withdrawn, or does not meet our eligibility criteria.

We may also refuse to process and then accept a transaction for any reason or refuse service to anyone at any time in our sole discretion. We will not be liable to you or any third party by reason of our withdrawal of any merchandise from the Site regardless of whether such merchandise has been sold, removal, screening or modification of any material or content on the Site, refusal to process a transaction or cancel or suspend any transaction after processing has begun.

While every effort is made to ensure that the details on our website are accurate, from time to time we may discover an error in the pricing of the products. If we discover an error in the price of a product in your order, we will let you know as soon as possible. We will have no obligation to accept or fulfill an order for a product that has been advertised at an incorrect price and we reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is incorrectly priced for any reason, we will send you an email or phone to inform you that we have not accepted your order and / or that the relevant part of your order has been canceled. If you have already paid for the goods, we will refund you the full amount as soon as possible. In the event that the products are recalled in transit, we will process the refund once the products have been returned to us.

2P Confezioni srl sends a subsequent order confirmation via e-mail indicating that the order has been shipped with the relevant product delivery times.

Payment methods

2P Confezioni srl accepts payments made with the following credit and debit cards: Visa, MasterCard, American Express, Maestro. The ordered products remain the property of 2P Confezioni srl until the relative price has been fully collected.

2P Confezioni srl offers its customers different types of payment:

     Credit card
     PayPal
     Wire transfer
     Cash on delivery

No other forms of payment are accepted.

Credit cards

On the website www.duepistudio.it during the purchase, customers can enter the details of their credit card in a secure electronic banking system, provided by Banca Sella. Available for Visa, Mastercard, Maestro, and JCB circuits.

Security is guaranteed by a special protocol (Secure Socket Layer) that protects online communications in encrypted form. The employees of the Customer Service of www.duepistudio.it are in no way authorized to request or accept credit card numbers and / or extremes of validity of the same.

For further information, Customers are invited to consult the websites of the banking or credit card gateways. It is suggested, in order to guarantee greater protection on purchases made online, to join the Verified By Visa or Mastercard Securecode services, requesting a PIN security code with which to make purchases in complete safety.

If there is sufficient money available to make the purchase and the bank details provided are valid, the transaction will be successful with immediate effect. The credit card will be charged immediately even in the case of a pre-order, while the shipment of the items purchased will take place on a deferred basis.

2P Confezioni srl may request bank checks on transactions, also by contacting the counterparty bank. This verification activity could cause delays in delivery. For new customers, 2P Confezioni srl also reserves the right to deliver to the account holder address.

Paypal

The customer can pay for their purchase through their verified Paypal account, according to the methods provided by PayPal and in the knowledge of each account holder

Wire transfer

The customer can choose to pay by bank transfer. The order request will be confirmed by an e-mail sent by one of our Customer Service representatives, who will send you the bank details and the details for the transfer. The goods will be kept away pending credit transfer. The data to make a transfer relating to an order are as follows:

COMPANY: 2P Confezioni srl

BANK: Unicredit S.p.A

IBAN: IT77E0200843076000103577116

BIC / SWIFT: UNCRITM1717

Cash on delivery

Payment with the cash on delivery method can be chosen only for shipments that take place in Italy. At the time of delivery, an additional payment of (five) 5.00 euros will be required to be made directly to the courier, relating to the collection costs requested by the carriers. Payment must be completed in cash only, checks are not accepted.

We are always at your disposal for any clarification or support.

SHIPPING METHODS

Shipping Methods

Information on shipping methods, costs and any customs charges are indicated at the time of purchase. Shipping costs and customs duties are charged to the customer and are charged to the credit and / or debit card at the time of purchase.

Shipping documents

As regulated by the laws on international trade, all shipments made by 2P Confezioni srl are accompanied by an official receipt indicating the value of the individual items in Euro.

In the case of shipments of orders that contain exotic leather items, destined for outside the European Community, by law, an additional C.I.T.E.S. (Convention on International Trade in Endangered Species of Wild Flora and Fauna)

This document has the function of accompanying the garment and certifying that it was made with the hides of animals bred specifically for trade, and not wild. For additional information, please visit the website www.cites.org.

To obtain the documents, C.I.T.E.S. requires a tax invoice; therefore, due to the processing times for obtaining the documents, the shipment may be delayed.

Shipping costs

All purchases are delivered via the UPS courier.

We cannot ship an order to an address with a different country than the one registered in the billing address. We cannot deliver an order to PO boxes and personal mailboxes.

The following table shows the shipping costs for the different amounts:

Italy:

FREE SHIPPING in Italy for orders over € 100.00.

EXPRESS Shipping: € 10.00.

The shipping costs related to the return of the Product are charged to the Customer,

RETURN COST: € 10.00

In case of failure to collect the package, any shipping costs related to the return of the package to the 2P Confezioni srl offices will be deducted from the refund.

Europe EU * - Switzerland - United Kingdom:

FOR ORDERS LESS THAN € 500.00 (Tax Excluded)

EXPRESS Shipping: € 20,00 (DDP)

FREE SHIPPING FOR ORDERS OVER € 500.00 (Tax Excluded)

The return is charged to the customer.

* Countries included: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Iceland, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Holland, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden, Hungary. DDU Countries: For the following countries, orders are processed with VAT exemption: Gibraltar, Jersey, Iceland, Liechtenstein, Monaco and Norway.

Rest of the World - Maximum 3 pieces:

FOR ORDERS LESS THAN € 600.00 (Tax Excluded)

EXPRESS Shipping: € 59,00 (DDU)

FREE SHIPPING FOR ORDERS OVER € 600.00 (Tax Excluded)

The return is charged to the customer.

Russia (EMS courier) - Maximum 3 pieces:

EXPRESS Shipping: € 60,00 (DDU)

FREE SHIPPING FOR ORDERS OVER € 600.00 (Taxes Excluded)

The return is charged to the customer.

Track your shipment online (tracking)

Shipments are traceable. 2P Confezioni srl offers its customers a traceable shipping service at any time, thanks to the service made available by UPS. The Customer will receive an e-mail confirming the shipment of the goods with the code (tracking number) provided by UPS which will allow him to check the progress of his shipment at any time on the courier's website.

WORLDWIDE SHIPPING

Shipments can be DDP (Delivery Duty Pay) or DDU (Delivery Duty Unpaid) type, depending on the shipping address.

DDP (Delivery Duty Paid) Duty paid - EU countries

DDP (Delivery Duty Pay) shipping is made to EU countries where VAT / TVA is already calculated and is included in the purchase price. The countries included are:

Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, England, Greece, Greenland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Holland, Poland, Portugal, Romania, Slovenia, Spain and Sweden.

DDU (Delivery Duty Unpaid) Delivered unpaid - Non-EU countries

DDU (Delivery Duty Unpaid) shipping is for non-EU or non-Schengen countries, not subject to the payment of VAT / TVA on the purchase price. Shipments outside the European Community are exempt from VAT. Therefore, if the Customer enters a country outside the European Community as the destination address, the system will display the amounts without VAT. The order will be calculated without VAT and reported on the invoice. Shipments outside the European Economic Community are subject to import taxes, local and customs taxes and are charged to the customer. The countries exempt from VAT are:

Africa, Asia, Australia, North America, South America, and. Countries with VAT and DDU exemption outside the European Community: Gibraltar, Jersey, Iceland, Liechtenstein, Monaco, Norway and Switzerland.

For shipments to the United States, the US Government Customs Agency asks for a Social Security Number or NON US Citizen Import Number - CBP Customs Border Protection Assigned Number. This process typically takes 10 business days. SHIPMENTS THAT DO NOT OBTAIN CUSTOMS AUTHORIZATIONS MAY BE REIMPORTED IN ITALY AT THE CUSTOMER'S EXPENSE.

Delivery time

The shipment will be carried out the day following the arrival of the order from 9.00 to 12.00. Orders placed on Friday evening, Saturday and Sunday will be processed on Monday morning. Once the items have been shipped, it is no longer possible to change the destination address. 2P Confezioni srl ships all over the world. The Customer is requested to provide a valid address to which the goods can be delivered during delivery times. Please promptly indicate any change of address. Once the shipment has been made, it is not possible to change the destination address.

Deliveries are made and guaranteed by UPS.

2P Confezioni srl at the time of shipment informs the customer by e-mail of the shipment number (tracking number) of UPS

The delivery of the products can also take place through partial shipments: in this case only the price of the products shipped and the cost of the single shipment are charged. In case of partial shipment, information is sent by email.

Any delivery delays exceeding 10 (ten) days. working days must be promptly reported to our Customer Service and in any case within 30 (thirty) calendar days from order confirmation.

Estimated delivery times:

Italy: 3-5 days from shipment

Europe: 4-6 days from shipment

USA and Canada: 4-6 days from shipment

Africa: 4-6 days from shipment

Asia and the Middle East: 4-6 days from shipment

Australia and Oceania: 4-6 days from shipment

South America: 4-6 days from shipment

2P Confezioni srl is in no way responsible for any delays due to customs controls or for reasons of force majeure. We would also like to point out that any bank checks regarding the transactions carried out could lead to delays in delivery times. For available items, shipping will be immediate. 2P Confezioni srl reserves the right to delay the shipment if events due to force majeure occur.

Delivery zones

The delivery of the products is made to the address requested by the Customer (we do not ship to PO boxes) and in the following countries (see table below).

EU countries

Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, England, Greece, Greenland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Holland, Poland, Portugal, Romania, Slovenia, Spain and Sweden.

Non-EU countries

Africa, Asia, Australia, North America, South America, Gibraltar, Jersey, Iceland, Liechtenstein, Monaco, Norway and Switzerland

Receiving merchandise

To ensure the safety of the shipment, the shipper requires the recipient's signature "for receipt" at the time of delivery; if this is not possible, the goods are not delivered.

If, at the time of delivery, the external appearance of the package shows imperfections, the Customer must proceed to open the package in the presence of the carrier

We recommend checking the goods upon delivery and verifying that the quantity of the products delivered corresponds to what was ordered, that the packaging is intact, not damaged, or in any case altered. Any anomalies must be noted in writing on the courier's delivery note.

Any problems in delivery must be promptly reported to our Customer Service and in any case within 30 (thirty) calendar days from order confirmation.

If the packaging is damaged upon delivery, we recommend that you refuse the goods or indicate on the delivery note that you accept a damaged package.

RETURNS AND EXCHANGES

Returns and Exchanges

Instructions on the right of withdrawal, pursuant to the Consumer Code (Legislative Decree 206/2005) and subsequent amendments to Legislative Decree no. 21/2014, Article 49, paragraph 4.

The right of withdrawal is granted to all customers who are not satisfied with the purchase made; they will have the right to withdraw from the contract within the peremptory term of 14 days from the date of delivery of the order (including holidays) and receive a refund equal to the price of the returned products. We do not exchange items.

Returns Procedure

To request a return authorization, the Customer must send a request to the address reso@duepistudio.it within 14 days from the delivery date. The e-mail must specify the codes of the items to be returned to obtain the refund and the personal data for a correct identification of the return. The reason for the return must also be present in the email.

If the Customer receives defective goods, or in the event of errors in shipments by 2P Confezioni srl, it will be necessary to follow the same instructions as previously reported. 2P Confezioni srl reserves the right to request photographic evidence before authorizing returns for defective goods and bear the shipping costs for the return of the goods to its premises.

2P Confezioni srl reserves the right to refuse unauthorized returns. 2P Confezioni srl will not accept returned goods if the return does not comply with all the terms and conditions provided for in the return policy. In these cases, the goods will be returned to the sender at the original shipping address.

Returns made after the deadline indicated can only be accepted at the discretion of 2P Confezioni srl. 2P Confezioni srl reimburses the full cost of the products returned by the customer as long as they are accompanied by the return authorization issued by 2P Confezioni srl.

The refund, excluding shipping costs, is credited to the same credit and debit card used for the purchase or to the current account used for the bank transfer.

To carry out the return procedure it is necessary to send an e-mail to reso@duepistudio.it to obtain a return authorization number (RMA- Returns Merchandise Authorization). To make the return, you must wait for the return authorization issued by 2P Confezioni srl which must be inserted inside the package together with the returned products.

2P Confezioni srl sends with the return authorization a pre-filled sheet with the destination address to be applied on the package. Unauthorized returns are not accepted. The return is accepted only if the procedure indicated in this paragraph is followed.

The return of the product is not free if the products are returned from a country other than the one originally indicated as the destination address.

2P Confezioni srl sends an e-mail confirming receipt of the return and activation of the refund procedure. The refund of the price of the returned products takes place within 15 days from the date on which 2P Confezioni srl received the returned product in the indicated conditions.

The return must be addressed to: 2P Confezioni srl - Corso G. Amendola, 18 - 91025 Marsala (TP).

Return Conditions

To exercise the right of withdrawal, Customers must comply with the following conditions:

    GARMENTS NOT WORN, WASHED OR ALTERED (the soles of the shoes must be in perfect condition and show no signs of use).
    The original product LABEL must not be removed from the item for any reason.
    The security seal on the returned items must not be cut or broken. The garments must not have been worn, washed or altered and must not show any signs due to use.
    All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging.
    Returns must be returned inside the 2P Confezioni srl box.

The return shipping costs are charged to the customer.

Exchanges

It is possible to replace the purchased product only with another similar one of a different size or measure within 10 days from the delivery date and on condition that it is available.

Exchanges requested after the deadline indicated can only be accepted at the discretion of 2P Confezioni srl.

To make the exchange it is necessary to send an e-mail with the exchange request to reso@duepistudio.it. To change, wait for the change authorization issued by 2P Confezioni srl. Unauthorized changes are not accepted. Please refer to the methods indicated in the paragraph "Return Procedures".

Indicate the new size / measure, respecting the conditions set out in the return procedure. If you wish to exchange for another item, we recommend that you request a refund and make a new purchase separately.

Defective merchandise

Products received already damaged or showing lack of conformity are considered defective.

It is possible to request the exchange of the defective product within 14 days from the delivery date, following the same steps as for Returns / Exchanges.

In such cases, 2P Confezioni srl will replace the defective item with an identical one, if available, or repair it if possible.

The replacement product will be sent to the Customer by courier without further shipping costs.

If the replacement or repair of the product is not possible, 2P Confezioni srl will proceed with the refund. The re-credit, including shipping costs in the case of a defective product at the origin, is made on the same credit and debit card used by the Customer for payment.

Return of gifts

In the case of products purchased and sent as gifts, the return can be exercised exclusively by the Customer and in no case by the recipient of the gift, following the same steps as for Returns / Exchanges.

It is understood that the integrity of the product is an essential condition for exercising the right of withdrawal.

Refunds (Reimbursements)

The customer who is not satisfied with the product received can exercise the return within 10 days from the delivery date.

Please refer to the same methods for returning the products expressed in the Returns / Exchanges paragraph.

The refund of the price of the returned products takes place within 15 working days from the date on which 2P Confezioni srl received the returned product in the indicated conditions.

The re-credit is made on the same credit and debit card used by the Customer for payment, shipping costs excluded (unless the products are originally defective).

Customs duties and sales taxes are non-refundable for orders placed outside the EU.

LEGAL NOTES AND CONDITIONS OF USE

Legal notes and Conditions of use

The website www.duepistudio.it is managed by 2P Confezioni srl.

Access and use of this site presuppose the reading, knowledge and acceptance of these General Conditions and the Privacy Policy ("Privacy Policy").

2P Confezioni srl may update the General Conditions of Use and the Privacy Policy at any time.

By using www.duepistudio.it you accept the Terms of Use and the Privacy Policy, as published on the site.

You can consult the current Terms of Use and the Privacy Policy at any time by simply clicking on "Terms of sale" or "Privacy" from the menu at the bottom of the page.

Security and personal data

2P Confezioni srl has adopted suitable security measures to protect the data and personal information provided from unauthorized access or use.

Bank data are not registered or kept on the website www.duepistudio.it, but are stored in a secure database of the bank used by 2P Confezioni srl and which appears on the transaction page exclusively for the purpose of the commercial transaction.

Although 2P Confezioni srl has adopted all possible precautions to guarantee the security of personal data, it must be borne in mind that the transmission of data on the internet is never completely secure and that any information disseminated online could be collected and used by subjects. other than those to whom it was directed.

The Privacy Policy (see "Privacy") governs the processing of personal data communicated to 2P Confezioni srl through the website www.duepistudio.it.

2P Confezioni srl may modify, supplement and / or rectify the Privacy Policy at any time; consult the current text in the dedicated section "Privacy".

Intellectual Property

All the content of the site www.duepistudio.it (drawings, illustrations, photographs, texts, graphics, descriptions, trademarks, images, videos) is the exclusive property of 2P Confezioni srl or licensed to it for use.

It is forbidden to reproduce, distribute, publish, disseminate, copy, modify or sell by any means, partially or totally, the content of the site www.duepistudio.it.

It is possible to print material only for personal and non-commercial use.

LIMITATION OF LIABILITY - DISCLAIMER OF WARRANTY

Limits of responsibility - warranty exclusion

The website www.duepistudio.it may contain any imperfections and 2P Confezioni srl does not guarantee that they will be corrected.

The website www.duepistudio.it and its contents are provided "as is" and "according to availability".

By using the site, the User assumes all the risks associated with such use and assumes full responsibility for any non-use, loss of data and costs due for assistance and hardware repairs. and / or the software used in connection with the site. The User also undertakes not to hold 2P Confezioni srl responsible in any way for any damage resulting from or caused by the use of the site or relating to it.

Liability disclaimer

2P Confezioni srl publishes information on its site in order to provide a service to its customers, however it declines all responsibility for the possibility of any technical or factual inaccuracies and / or typographical errors for which it is expected, following a report, immediate correction.

2P Confezioni srl also reserves the right to make corrections and changes to the site whenever it deems it necessary without giving prior notice.

2P Confezioni srl does not offer any guarantee on the compliance of the information published on its site with the laws established by the jurisdiction of the country of residence of the customer.

2P Confezioni srl guarantees that its website www.duepistudio.it is protected according to international standards for the Internet. If used correctly, the User is protected from the risk of viruses.

2P Confezioni srl declines all responsibility for any malfunctions related to the deactivation of cookies in the user's browser.

2P Confezioni srl reserves the right to amend / review the terms and conditions contained in this legal notice, by updating it, whenever it deems it appropriate, without any obligation to give notice.

Applicable law and jurisdiction

These Conditions are governed by Italian law and are in Italian.

In the event of disputes, the Court of Marsala is exclusively competent.